(FAQ)

Frequently Asked Questions

How do custom orders work?
Getting your one-of-a-kind retro gear made is super easy! Just follow these 4 steps:

  1. Create an Account & Order: Sign up for an account on our website and purchase your custom item (such as a Custom T-Shirt, Hoodie, etc.).
  2. Send Us Your Specs: Head over to your Account Dashboard and click on the Messages tab. Let us know your ideas, references, or specific details for the design.
  3. Approve Your Mockup: We’ll design a preview mockup and send it back to you via your Messages tab.
  4. Production & Shipping: Once you review and are 100% happy with the design, we hit the start button! Your item goes straight into production and is shipped to your doorstep.

Can I make changes to my custom design?
Yes! We won’t send your order to production until you are completely satisfied with the mockup we send via the Messages tab. However, once you give us final approval, production begins immediately and changes can no longer be made.

Are custom orders refundable?
Because custom pieces are made uniquely for you, we cannot accept returns or offer refunds for approved custom designs. However, if your item arrives damaged or with a manufacturing defect, let us know and we’ll replace it right away!

Where do you ship from?
We are based in the United States, where all orders are fulfilled and dispatched.

Do you offer free shipping?
Yes! We offer FREE standard shipping on all orders within the United States.

Do you ship internationally?
Yes, we currently ship to:

  • United States (Free Shipping)
  • Canada
  • United Kingdom (UK / GB)
  • European Union (EU)
  • Australia

How much does international shipping cost?
International shipping rates vary depending on your destination and the weight of your package. You can view the exact shipping cost in real time at checkout once you enter your delivery address, before making any payment.

How long will it take to get my order?

  • Production Time: Because our apparel and blankets are made-to-order to reduce waste, production takes 2–5 business days (custom orders begin production right after your mockup is approved).
  • Shipping Time:
    • US Domestic: 3–9 business days after production.
    • International: 7–29 business days depending on customs and local courier services.

Will I receive a tracking number?
Yes! As soon as your package ships, you’ll receive an email with your tracking number so you can follow your order’s journey from our warehouse to your door.

Are customs duties and import taxes included for international orders?
International orders may be subject to local VAT, import duties, or customs handling fees depending on your country’s regulations. These fees are determined by your local government and are the customer’s responsibility upon delivery.

What products do you carry?
We specialize in premium retro gaming apparel and cozy home essentials, including graphic T-Shirts, Sweatshirts, Hoodies, Polo shirts, and Blankets. (Please note: We do not sell video game cartridges, discs, or consoles).

How do I choose the correct size?
Each apparel product page includes a detailed size chart with measurements (in inches and centimeters). If you prefer an oversized fit or are between sizes, we recommend sizing up.

How do I care for my retro apparel and blankets to keep prints looking vibrant?

  • T-shirts, Hoodies, Sweatshirts & Polos: Turn garments inside out, machine wash cold with similar colors, and use mild detergent. Tumble dry on low heat or hang-dry for the best longevity. Avoid ironing directly over the printed graphic.
  • Blankets: Machine wash cold on a gentle cycle and tumble dry on low heat or air dry. Do not bleach or dry clean.

What is your return policy for standard items?
We accept returns on unworn, unwashed standard items in their original condition within 14 days of delivery. The buyer is responsible for return shipping costs unless the return is due to our error.

What should I do if my order arrives damaged or incorrect?
If your item arrives misprinted, damaged, or defective, contact us via your Account Messages tab or email within 7 days of delivery with clear photos of the issue. We’ll gladly send you a replacement free of charge.

Can I cancel my order?

  • Standard items: You may cancel your order within 2 hours of purchase before it enters processing.
  • Custom items: You can cancel for a full refund anytime before you approve the final mockup in the Messages tab. Once approved, the order cannot be canceled.

How can I reach support?
You can reach us through the Messages tab in your Account dashboard or by sending an email to [your-email@yourdomain.com]. Our support team responds within 24 hours (Monday to Friday).