POLICIES

Privacy, Refund & Shipping Policies

Last Updated: [October 2026]

At Ready Player Wear (accessible from https://readyplayerwear.com), one of our main priorities is the privacy of our visitors and customers. This Privacy Policy outlines the types of personal information that is collected and recorded by us and how we use and protect it.

1. Information We Collect

When you browse our store, create an account, purchase products, or request custom items, we collect the following types of information:

  • Account & Contact Data: Your name, email address, password, billing address, and shipping address.
  • Order & Transaction Data: Records of products purchased, order values, shipping selections, and payment confirmation details (we do not store your complete credit/debit card numbers; all transactions are handled securely by authorized third-party payment gateways).
  • Custom Design Files & Messages: Images, design notes, references, and specifications submitted through the Messages tab in your Account dashboard for custom apparel orders.
  • Technical & Usage Data: IP address, browser type, device information, operating system, and pages viewed, collected automatically via cookies and web analytics.

2. How We Use Your Information

We use the collected information to:

  • Process, manufacture, and ship your retro gaming apparel and blanket orders.
  • Communicate with you directly about your orders, including sending digital mockups, design samples, and revision updates for custom items via the Messages tab.
  • Calculate accurate shipping rates, taxes, and duties at checkout.
  • Detect and prevent fraudulent transactions or unauthorized account activity.
  • Comply with applicable legal, accounting, and tax requirements.

3. Sharing Your Information

Ready Player Wear does not sell, rent, or trade your personal information. We share necessary data only with trusted third parties required to operate our store and fulfill your orders, including:

  • Payment Processors: (e.g., Stripe, PayPal) to securely process payments.
  • Manufacturing & Fulfillment Partners: To print, assemble, pack, and prepare your items.
  • Shipping Carriers: (e.g., USPS, UPS, DHL, FedEx, and international postal partners) to deliver your packages domestically and internationally.
  • Platform Infrastructure: WordPress/WooCommerce and secure communication plugins powering readyplayerwear.com.

4. International Data Transfers (EU, UK, Canada & Australia Customers)

Ready Player Wear is based and hosted in the United States. If you are ordering from Canada, the United Kingdom, the European Union, or Australia, your personal data will be transferred to, processed, and stored in the USA. By using our website and placing an order, you acknowledge and consent to this transfer, which is strictly required to execute your purchase and deliver your products.

5. Your Privacy Rights

Depending on your geographic location (including residents of the EU/UK under GDPR, Canada under PIPEDA, and California under CCPA/CPRA), you have rights regarding your personal data:

  • Access & Portability: Request a copy of the personal information we hold about you.
  • Correction: Request updates or corrections to incomplete or inaccurate account data.
  • Deletion: Request the removal of your account and personal data, subject to legal record-keeping obligations (e.g., tax and transaction history).
  • Communication Preferences: Opt out of non-transactional marketing communications at any time.

To exercise any of these rights, contact us through the Messages tab in your account or via email at privacy@readyplayerwear.com.

6. Cookies & Tracking Technologies

Ready Player Wear uses essential cookies to keep your shopping session active, preserve items in your cart, and track site performance. You can disable cookies through your browser settings, though doing so may prevent standard features of the website (such as the cart and checkout) from functioning correctly.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services, resolve disputes, and comply with legal, tax, or warranty obligations.

8. Contact Us

If you have questions or concerns regarding this Privacy Policy, please reach out to us:

Refund & Shipping Policy

Last Updated: May 2024

Thank you for shopping at Ready Player Wear (https://readyplayerwear.com). Please review our shipping and refund policies carefully before completing your purchase.

Part 1: Shipping Policy

1. Production & Fulfillment Times

All our retro gaming apparel (T-shirts, sweatshirts, hoodies, polos) and blankets are made-to-order:

  • Standard Items: Production takes 2–5 business days before dispatch.
  • Custom & Personalized Items: Production begins only after you approve the digital design mockup via the Messages tab in your Account dashboard. Once approved, production takes 3–6 business days.

2. Shipping Destinations & Rates

  • United States: We offer FREE Standard Shipping on all orders shipped to US addresses (estimated delivery: 3–6 business days after production).
  • International Destinations: We currently ship to:
    • United States (Free Shipping)
    • Canada
    • European Union (EU)
    • United Kingdom (UK / GB)
    • Australia
  • International Shipping Rates: Exact international shipping costs are calculated in real time and displayed at checkout once you enter your delivery address, before you enter payment details.

3. Customs, Duties & Import Taxes

For orders delivered outside the United States, the recipient is the importer of record. Any customs duties, import tariffs, VAT, or local carrier clearance fees assessed by your country are the sole responsibility of the customer upon delivery. Ready Player Wear cannot declare false values or mark packages as gifts on official customs documentation.

4. Tracking Your Order

Once your order leaves our fulfillment facility, you will receive an automatic dispatch email with your carrier tracking number so you can track your package.

Part 2: Returns & Refunds Policy

1. Custom & Personalized Items

  • Final Sale: Custom-designed products are manufactured specifically according to your personal requests and are strictly non-refundable, non-returnable, and ineligible for exchange once you have approved the digital mockup via the Messages tab.
  • Cancellations: You may cancel a custom order for a full refund prior to approving the final mockup. Once approved, your order enters production immediately and cannot be canceled or modified.

2. Standard Catalog Items

  • You may return unworn, unwashed, and undamaged standard apparel or blankets within 14 days of delivery.
  • Returned items must be in their original condition and free from wear, pet hair, or odors.
  • Return Shipping: The customer is responsible for return shipping costs (we recommend using a trackable shipping service), unless the return is due to an error on our part.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, flawed, or misprinted:

  1. Log into your account and open the Messages tab at readyplayerwear.com (or email us at support@readyplayerwear.com) within 7 days of delivery.
  2. Provide your order number and clear photos showing the issue or defect.
  3. Once verified, Ready Player Wear will send a replacement free of charge or issue a full refund.

4. Refund Processing

Once your return is received and inspected (or a defect claim is verified), refunds are credited to your original payment method within 3–5 business days. Depending on your bank or credit card company, it may take a few additional days to appear on your account statement.

Questions or Support?

Have a question about an order, tracking, or a custom design? Reach out to us through the Messages tab in your Account dashboard or email us directly at support@readyplayerwear.com.